Pokémon Pikachu Electric Type Green Adjustable Hat BioWorld

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a new notification when your order has been shipped.

The shipping cost of your order will be calculated and displayed at the time of ordering.

At this time, we ship to most countries, except those in South America.
* Some of the carriers we use have limitations on shipping to PO Boxes. We may ask you for a street address.

When your order ships, you will receive an email notification from us that includes a tracking number that you can use to check the status of your order. Please allow 48 hours for the tracking information to be available.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at cdleoman@hotmail.com with your name and order number and we will review it for you.

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full amount of the order minus the return shipping cost.

In the event that your order arrives damaged, please email us as soon as possible at cdleoman@hotmail.com with your order number and a photo of the item. We will deal with these issues on a case by case basis, but we will do our best to find a satisfactory solution.

If you have any other questions, please feel free to contact us at cdleoman@hotmail.com.

RETURNS

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Our return policy lasts 3 days. If more than 3 days have passed since the delivery of your purchase, we unfortunately cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition you received it. If applicable, it must also be in its original packaging.

Certain types of merchandise cannot be returned. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items not allowed to be returned:
* Alcoholic products
* Sharp or breakable items
* Certain health and personal care products

In some cases, only partial refunds are given: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened
* Any item that is not in its original condition, damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 3 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at cdleoman@hotmail.com.

Sale or promotional items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, discounted or sale items are not.

You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $100, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.